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Troubleshooting   |   Help Topics   |   FAQs
  1. What is the preferred Browser for BiddingoWest?
  2. How can I change my user ID?
  3. Why have I been logged out?
  4. Why do I get an invalid or error message while logging in?

1. What is the preferred Browser for BiddingoWest?

BiddingoWest can be accessed by using Internet Explorer or Netscape. It is recommended that you use a latest version (Internet Explorer 5.5 or above and Netscape 6.1 or above). If you are an AOL user, we recommend that you download Internet Explorer/Netscape Navigator for use when you want to access BiddingoWest.

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2. How can I change my user ID?

If you want to change your user ID to login to BiddingoWest.com , please contact us.

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3. Why have I been logged out?

When you login to BiddingoWest.com you may be logged out of the system after a period of inactivity. This is to ensure that no one other than the registered user is accessing the account. Just re-enter your user ID and password to access the system.

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4. Why do I get an invalid or error message when Logging In?

Remember that your password is case sensitive. If you have entered your password in lower case when you registered, it will remain in lower case. If it was entered in upper case when you registered, if will remain in upper case (capital letters).

Check to be sure that you have not left out a character when you entered the user ID and password. For most users, the ID is their email address.

Suggestion: If you are still having difficulties logging in, try refreshing the screen or closing the browser, completely. Repeat the process of entering your user ID and password.

If you are still unable to login to BiddingoWest.com , please contact our office.

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