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Welcome to BiddingoWest Support

BiddingoWest.com’s support section is intended to provide you with solutions to common usage and technical questions and/or concerns. Should the need arise, you can rest assured knowing that a BiddingoWest.com representative is ready to lend a helping hand. Please let us know if you encounter any problems or have suggestions to add.

For direct assistance, please contact us:
Tel.: 416-756-0955   E-mail: callme@Biddingowest.com


To find solutions to commonly addressed purchaser questions, click on the most applicable category or question below:

Help Topics

GENERAL

  1. Why does BiddingoWest exist?
  2. How does BiddingoWest differ from other services?
  3. How do government buyers buy?
  4. Does BiddingoWest meet AIT requirements?
  5. How is BiddingoWest.com different than MERX?
  6. Why do public sector buyers choose BiddingoWest?

SERVICES

  1. What services are offered?

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FAQs

REGISTRATION

  1. How do I register with BiddingoWest?
  2. What are the benefits of registering as a purchaser?

BID PUBLISHING

  1. How do I post a bid?
  2. How do I create an invitation?
  3. What format of bid documents can be posted on BiddingoWest.com?
  4. How do I post a bid?
  5. How do I create an invitation?
  6. What format of bid documents can be posted on BiddingoWest.com?
  7. At which step does the system save the bid information?
  8. If I’ve completed Step 3 and got disconnected from the system, where can I locate/recover the bid?
  9. Can I upload multiple documents?
  10. If I receive a notification regarding the bid has been rejected by the Quality Control Team, what do I do?
  11. If I receive a notification regarding the amendment has been rejected by the Quality Control Team, what do I do?
  12. STEP 5 — I’m trying to invite multiple contacts from a company but get an error message in doing so?

VENDOR MANAGEMENT

  1. How do I create a Vendor Registration form?
  2. How do I get vendors to register on my bidder’s list?
  3. How do I update my vendors?

DIRECTORY SERVICE

  1. What is the Supplier Directory?
  2. What are the benefits?
  3. Can I create my own directory?

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Troubleshooting

  1. What is the preferred Browser for BiddingoWest?
  2. How can I change my user ID?
  3. Why have I been logged out?
  4. Why do I get an invalid or error message while logging in?

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